At Florist Willesden, we are committed to bringing you the freshest flowers possible. Every bouquet, arrangement, and floral gift is assembled with care and delivered promptly to ensure vibrant freshness. As a trusted Willesden florist, we promise that flowers leaving our shop meet rigorous quality standards and freshness, whether you are sending blooms to a loved one or decorating for your business nearby.
Your flowers should arrive in perfect condition, full of colour and vitality. In the rare event your order arrives damaged or not as expected, please notify us immediately upon delivery. To process your request quickly, we kindly ask for a photo of the damage, along with a detailed description of the issue, so we can assess and make it right. This policy is part of our commitment to ensuring a positive experience with every delivery.
Florist Willesden guarantees the freshness of your flowers for a minimum of five days from the day of delivery, provided they are cared for as instructed (following any included care guides on water, placement, and trimming stems). If your flowers do not remain fresh during this window, please contact us with details of the issue. We will promptly assess your claim and offer an appropriate solution based on our freshness guarantee.
Your satisfaction is our top priority. If there is an issue with your order—such as damaged flowers on arrival, missing items, or a bouquet that does not meet our promised standard of freshness within the guaranteed window—you may be eligible for a partial or full refund or a fresh replacement arrangement. Once your claim is validated, we will work with you to offer the most suitable option for your circumstances. Refunds will be returned to the original payment method. Replacements, when chosen, will be delivered as quickly as possible to your Willesden address or local business at no extra charge.
If you have a complaint regarding our products or service, please contact us as soon as possible after receiving your order. Provide your order details and any supporting information (such as photographs, delivery notes, or a clear description of the issue) to help us resolve matters swiftly. Our team will investigate your complaint with care and aim to respond with a resolution or update within two working days. We value all feedback, as it helps us maintain the high standards expected of a leading local florist in Willesden.
Florist Willesden has proudly served households and businesses across Willesden and the surrounding area for years. Our reputation is built on reliability, exceptional customer care, and—most importantly—our guarantee of fresh, beautiful flowers every time you order. We truly appreciate your trust, and we are always here to assist with questions, requests, or concerns.
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