Welcome to Florist Willesden's online flower delivery service. By accessing and placing an order through our website, you agree to be bound by these Terms and Conditions. These terms govern your use of our services, including the order process, payments, cancellations, our liability, and the governing law. Please read them carefully before making a purchase. Note that these Terms and Conditions apply to all customers requesting flower delivery throughout Willesden and the surrounding areas.
To place an order for flower delivery through our website, you must be at least 18 years of age and possess a valid payment method accepted by us. Orders may be placed by selecting your preferred bouquet or flower arrangement, providing accurate delivery information (including recipient’s name, address, and contact details), and completing the checkout process as instructed.
Once your order is submitted, you will receive an automated email confirmation acknowledging receipt. This confirmation does not constitute acceptance of your order. Acceptance occurs only when we dispatch the products to the specified delivery address. In case of any discrepancies, unavailability of certain flowers, or other issues with your order, we will contact you promptly to propose alternatives or arrange for an appropriate resolution.
We may be unable to process your order if:
In such instances, we reserve the right to cancel your order and will provide a full refund for any amounts paid.
Florist Willesden endeavours to display accurate descriptions and images of all flower arrangements on our website. Minor variations in colour, stem length, or packaging may occur due to seasonal availability or supply constraints. When particular flowers are unavailable, we reserve the right to substitute with an alternative of equal or greater value and similar style to fulfil your order. If a significant substitution is required, especially if it affects the main theme or character of the arrangement, we will contact you to obtain your consent before proceeding.
All prices on our website are listed in GBP (£) and are inclusive of VAT, where applicable. Delivery fees may apply based on the delivery postcode and will be clearly indicated before order confirmation.
We accept the payment methods displayed at checkout. When you submit your order, your payment details will be processed securely through our payment gateway provider. Full payment is required at the time of ordering. Orders will not be dispatched or reserved until payment has been successfully authorised and received by us.
In the event that a pricing error or omission occurs, we reserve the right to rectify the price and contact you for instructions before dispatch, or to cancel your order and issue a refund in full if you do not wish to proceed at the corrected price.
Florist Willesden offers delivery services throughout Willesden and the surrounding areas. During the checkout process, you may select your preferred delivery date and, where available, a time slot. Deliveries are made by our in-house drivers or trusted local delivery partners, and we take every reasonable step to ensure your flowers arrive fresh and on time.
While we endeavour to deliver all orders within the selected timeframe, deliveries may occasionally be delayed due to unforeseen circumstances, such as severe weather, traffic disruptions, or events beyond our control. We do not accept liability for delays outside our reasonable control, but we will always strive to keep you informed and deliver your order as soon as possible.
If we are unable to deliver due to incorrect or incomplete information provided, or if the recipient is unavailable and there is no safe place to leave the flowers, we will attempt to contact you for further instructions. Additional delivery attempts may incur further charges.
You have the right to amend or cancel your order, provided that your request is made in line with the following guidelines:
To request a cancellation or amendment, please contact us using the details provided on our website. We will confirm whether your request can be accommodated and any applicable refunds or charges.
Due to the perishable nature of our products, returns are not generally accepted. If you are dissatisfied with the quality of the flowers received, please notify us by the end of the delivery day or within 24 hours of receipt. Photographic evidence may be required to support your claim.
If your complaint is upheld, we may provide a replacement, refund, or partial refund at our discretion. We are unable to process claims for quality issues made more than 48 hours after delivery, as the condition of flowers can be affected by factors beyond our control once delivered.
By placing an order with Florist Willesden, you confirm that:
Should we suspect fraudulent activity, unauthorised payment use, or breaches of these terms, we reserve the right to refuse service or cancel your order without notice or liability, except for returning any payments made for undelivered goods.
Florist Willesden shall not be liable for any indirect, incidental, or consequential losses resulting from late or non-delivery, defective products, or circumstances beyond our reasonable control. Our total liability, whether in contract, tort, or otherwise, arising from any order or use of our online flower delivery service, is limited to the total price of your order.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited under UK law.
Your personal information is handled in accordance with our Privacy Policy, which describes how we collect, use, store, and protect your data. We use your information solely for the fulfilment of your flower delivery order and to communicate with you about your purchase. For more information regarding your rights and our data handling practices, please refer to the Privacy Policy on our website.
All images, text, logos, and other content displayed on the Florist Willesden website are the intellectual property of Florist Willesden or our licensors. These may not be reproduced, used, or distributed without our prior written permission. Any unauthorised use will constitute a violation of our intellectual property rights.
A person who is not a party to these Terms and Conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
Florist Willesden reserves the right to amend or update these Terms and Conditions at any time. Updates will be posted on our website and will take effect immediately. It is your responsibility to review the terms before placing each order to ensure your familiarity with the current applicable terms and conditions.
These Terms and Conditions, and any contract formed between us under these terms, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms and Conditions apply to all customers in Willesden and its surrounding areas who utilise our online flower delivery services. Where delivery is requested outside of our delivery areas, we reserve the right to refuse or cancel the order and provide a full refund.
If you have any questions or concerns about these Terms and Conditions or our flower delivery service, please refer to the contact details provided on our website. Our team is happy to assist you with any enquiries.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Willesden, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Willesden.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
